Frequently Asked Questions

In case of Eye Emergencies and Crisis Situations…
Please Call 911 or GO DIRECTLY TO THE EMERGENCY ROOM!

I am having an urgent problem and need to see my optometrist Please advise the receptionist if you are having an urgent condition. The doctor will always try and get you in that day.

How long do I have to wait for an appointment with the optometrist?

There is usually less than a week's wait to see the optometrist. If you need something sooner, we will work to accommodate you. We do have cancellations so ask about our waiting list.

How long does an eye examination take?

Approximately 45 minutes. We ask that you arrive 15 minutes early. However the length of your exam may vary, depending on the complexity of your visual problem.

What is a Comprehensive Eye Exam? How often should I get one?

Your eyes must last you a lifetime. Just like with the dentist, “prevention is the best medicine”.

We recommend a comprehensive eye examination once a year. That’s because changes in the eye can be very minute, or can sometimes occur rapidly. Our eyes indicate other systematic conditions we may be unaware of, such as stroke, diabetes or high blood pressure.

During each 45-minute exam, we inspect and assess visual acuity and refractive error to determine whether you need corrective lenses or a new prescription. We will also check monocular, binocular and peripheral vision, test for glaucoma and eye pressures, and assess the interior and exterior health of your eyes.

Children, beginning at age five, should see an eye doctor each year to be checked for Amblyopia (lazy eye), color vision, and binocular vision—in addition to having their basic eye health assessed.

The use of high-definition digital retinal fundus photography allows us to keep an ongoing digital timeline of your eye retinal and optic nerve scans. We can track, compare and diagnose even the smallest changes within the eye. Issues, which previously went undetected for years, are now addressed at their infancy.

I am scheduled for a contact lens appointment, is there anything I should know?

Current or previous contact lens wearers:
Please wear your contact lenses to your exam.
Don’t forget to BRING THE FOLLOWING:

• Your contact lenses
• Your glasses
• Your most recent eyeglass prescription
• Your most recent contact lens prescription (including brand name, base curve, diameter, power) or any vials/boxes that came with your lenses
• A copy of your most recent eye examination (if available)

If you have never worn contact lenses Don’t forget to BRING THE FOLLOWING:

• Your glasses.
• Your most recent eyeglass prescription.
• A copy of your most recent eye examination (if possible).

Should I remove my Contact Lenses prior to my examination?

Rigid Gas Permeable Lenses (Hard Contact Lenses) If you are a hard contact lens wearer, we recommend you not wear them for at least 3-7 days before your examination. That’s because hard contact lenses can hold in place, or misshape, the true contour of the cornea, therefore changing the eye's correct prescription. Switching back to your glasses for this short period of time prior to your appointment will dramatically increase the accuracy of your true prescription in both your glasses and contact lenses.

How long does it take to get my glasses?

Generally, from 1 hour to 3 weeks depending upon you and the choices you make. Since all of our eyeglasses are custom made, delivery time is determined by many different factors which include: the frame you choose, the lens you choose, any special coatings or requests, the complexity of your prescription, or a special order (different size, different color).

Do you accept my insurance and will you bill them for me?

Yes, We will gladly bill your insurance company provided we are contracted with them. HYPERLINK "." Click here for the links to our most commonly billed insurances.

What if you don’t accept my insurance, can you still bill them for me?

Yes we will be glad to help you file your paperwork. If we are not contracted with your insurance provider, you will be responsible for paying in full for your products and services. We can then bill your insurance company for you, and have them reimburse you directly.

I don’t even know if I have vision insurance, how can find out?

Contact your human resources person your insurance agent, or log on to the member services page of your insurance carrier’s website. Most importantly, know your coverage Remember, every insurance policy is as individual as its benefits (which usually change annually). If you don’t see your provider on our list, feel free to give us a call and we can check for you.

Insurance

Do you accept my insurance and will you bill them for me?

Yes, We will gladly bill your insurance company provided we are contracted with them. Click here for the links to our most commonly billed insurances.

What if you don’t accept my insurance, can you still bill them for me?

Yes we will be glad to help you file your paperwork. If we are not contracted with your insurance provider, you will be responsible for paying in full for your products and services. We can then bill your insurance company for you, and have them reimburse you directly.

I don’t even know if I have vision insurance, how can find out?

Contact your human resources person, your insurance agent, or log on to the member services page of your insurance carrier’s website. Most importantly, know your coverage. Remember, every insurance policy is as individual as its benefits (which usually change annually). If you don’t see your provider on our list, feel free to give us a call and we can check for you.